Partner Terms of Service

1. About these Terms

These Partner Terms of Service (“Partner Terms”) are an agreement between you (“Partner”, “you”) and Sazkom Ventures LLP (LLPIN ACE-7766), Flat No. 1007, Samarth Angan 1, Building 21, Opp. Link Road, Andheri (West), Mumbai, Maharashtra 400053, India (“Kids Kommune”, “we”, “us”). They govern your use of Kids Kommune ActPro (“ActPro”, our partner panel) and the listing of your centre and activities in the Kids Kommune app.

Together with the Commission Agreement you accept in ActPro, our Partner Cancellation & Refund Policy, our Privacy Policy and our Disclaimer, they form the whole agreement between us (the “Agreement”). If the Commission Agreement conflicts with these Partner Terms on commission, fees or payouts, the Commission Agreement prevails.

You accept these Partner Terms when you sign up for ActPro or submit your onboarding, and each time you continue to use ActPro. These Partner Terms are an electronic record under the Information Technology Act, 2000.

2. Who can become a Partner

• You must be a business or an individual providing activities, classes, camps, workshops or events for children in India, and at least 18 years old.
• You must have a valid PAN and an Indian bank account in the name of the business or individual that provides the activities, and authority to bind that business.
• You must hold every licence, registration and permission that your activities and premises require.

3. Your ActPro account

• You sign in with your mobile number and an OTP. Keep your phone and OTPs secure; you are responsible for everything done through your account. You can sign out of all devices from ActPro.
• Do not share your account. Tell us at once if you suspect unauthorised access.

4. Onboarding, verification and approval

1. You complete onboarding in ActPro: basic information, location, activity details, photos and contacts, and payment details.
2. Your PAN and bank account are verified through Cashfree’s verification service. Your PAN, bank and GST details are stored encrypted.
3. Our team reviews your profile and approves it, or tells you what to fix. We may decline a listing that does not meet these Partner Terms.
4. Some later changes to your business details are reviewed again before they go live.

You can complete onboarding without bank details, but you cannot receive payments, and some ActPro sections stay locked, until your bank account is added and verified.

5. Your listing

• Everything you publish must be accurate, complete and not misleading: your centre’s name, address, activities, age groups, timings, fees, facilities, qualifications, certifications and policies. Keep it up to date, and unpublish activities you no longer offer.
• You must own, or have permission to use, every photo, video, logo and text you upload. Do not upload images of children unless you have written consent from their parent or guardian for that use.
• You give us a non-exclusive, royalty-free licence to host, display, reproduce and adapt (for example resize or crop) your listing content in the Kids Kommune app, on our website and in related communications, for as long as you are a Partner. If you said “yes” to marketing use during onboarding, we may also use your photos and videos to promote Kids Kommune. You can withdraw that permission at any time by writing to us.
• We may decline, edit for format, or remove content that breaches the Agreement or the law, and we will tell you why.

6. Payments, commission and payouts

• Parents pay your fees in the Kids Kommune app through Cashfree. We collect payments on your behalf and our commission is deducted automatically through Cashfree’s split settlement.
• Commission: the rate, the base it is calculated on, how GST on the commission applies, and worked examples are in the Commission Agreement you accept in ActPro before you can receive payments. Payment gateway and payout charges are included in the commission. We will not change your commission without asking you to accept a new Commission Agreement.
• Payouts go to your verified bank account according to our payout schedule, currently about two business days after the payment (weekends and bank holidays excluded). ActPro shows each payment, settlement and invoice.
• We may hold or delay a payout where the law or a lawful order requires it, where we reasonably suspect fraud, or while a serious safety complaint is investigated. We will tell you why, unless the law prevents it.
• Invoices: ActPro issues a commission invoice from us for each payment, and a customer invoice for the parent in respect of your fee.
• Taxes: you are responsible for GST and all other taxes on your fees. Where the law requires, we will deduct tax at source (for example under section 194-O of the Income-tax Act, 1961) and give you the certificate.
• Do not ask parents who found you through Kids Kommune to pay outside the app for a payment they started in the app.

7. Cancellations, refunds and complaints

Cancellations and refunds are between you and the parent, under your own policy, as set out in our Partner Cancellation & Refund Policy. Kids Kommune’s commission, its GST and payment gateway charges are never refunded; any refund to a parent, including whether it covers those charges, is settled directly between you and the parent. You must tell parents your policy before they pay, honour it, and work with us promptly on any complaint a parent raises with us. Cooperate with us and Cashfree on payment disputes and chargebacks.

8. Children’s safety

You are responsible for the safety of children in your care. In particular, you must:

• provide adequate adult supervision, safe premises and equipment, and suitable first-aid arrangements for your activities;
• take reasonable steps to check the background and suitability of everyone who works with children, and train them appropriately;
• comply with all laws protecting children, including the Protection of Children from Sexual Offences Act, 2012 and its mandatory reporting obligations;
• tell the parent at once, and tell us within 24 hours, if any serious incident involving a child booked through Kids Kommune occurs; and
• cooperate with any investigation by us or the authorities.

If we receive a credible safety report about your centre, we may temporarily unpublish your listing while we look into it.

9. Parents’ personal data

• For parents who pay you, ActPro shows you their name, email, mobile number, child’s name, any note, payment details and profile photo.
• Use this data only to provide and communicate about the activity the parent paid for, and to meet your legal obligations. Do not sell it, share it, or use it for unrelated marketing without the parent’s consent.
• Keep it secure, limit access to people who need it, and delete it when you no longer need it. You are responsible under the Digital Personal Data Protection Act, 2023 for the data you hold.
• Tell us within 24 hours if you become aware of any unauthorised access to parents’ data obtained through Kids Kommune.

10. Reviews

• Parents can rate and review your centre. You can reply publicly and report a review you believe breaks our rules; we will look at it, but we will not remove a review just because it is negative.
• Do not post or arrange reviews of your own centre or a competitor’s, or offer anything in return for a review, in line with the Consumer Protection Act, 2019 and the BIS standard on online consumer reviews (IS 19000:2022).
• Replies must be courteous and must not disclose a parent’s or child’s personal information.

11. Things you must not do

• List activities you are not legally permitted to offer, or make false or misleading claims about your activities, results, staff or accreditations.
• Use the platform to harass, discriminate against or mislead parents.
• Post content prohibited by Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as listed in our Terms of Use.
• Try to access other partners’ or parents’ data, or interfere with the security or operation of ActPro or the app.

12. Pausing, exporting and deleting your account

• Vacation mode and the account status switch in ActPro let you pause your listing.
• You can download your data from ActPro at any time.
• You can delete your account in ActPro. Deletion takes effect after a 30-day grace period, during which you can restore your account. After that, your account and listing are permanently deleted, except records we must keep by law (such as tax and payment records).

13. Suspension and termination

• You may stop using ActPro and delete your account at any time.
• We may suspend or remove your listing or account if you materially breach the Agreement, if we receive a credible child-safety concern, if there is fraud or a legal requirement, or after repeated unresolved parent complaints. Except where urgent action is needed, we will tell you the reason first and give you a chance to respond.
• On termination, payments already made by parents are settled to you less amounts owed to us, and your obligations to parents for payments already received continue.

14. Intellectual property

ActPro, the Kids Kommune app and website, and the Kids Kommune and Kids Kommune ActPro names and logos belong to Sazkom Ventures LLP. You may say that you are “listed on Kids Kommune”, but you may not otherwise use our brand without our written permission. You keep ownership of your own content.

15. Confidentiality

Each of us will keep confidential the non-public information we receive from the other, such as commercial terms, settlement data and parents’ data, and use it only for the purposes of the Agreement, unless disclosure is required by law.

16. Warranties, liability and indemnity

• ActPro is provided “as is”. We will use reasonable care to keep it available and secure, but we do not guarantee any number of bookings or uninterrupted service.
• You are solely responsible for your activities, staff, premises and compliance with law. You will compensate Kids Kommune for any loss, claim or reasonable cost (including legal fees) arising from your activities, your breach of the Agreement, your content, or your misuse of parents’ data.
• To the extent permitted by law, neither of us is liable to the other for indirect or consequential loss or loss of profit. Our total liability to you under the Agreement in any 12-month period is limited to the commission you paid us in that period. These limits do not apply to fraud, wilful misconduct, or liability that cannot be limited by law.

17. Our relationship

We are independent contractors. Nothing in the Agreement creates a partnership, joint venture, employment or agency relationship, except that we collect payments on your behalf as described above. The arrangement is non-exclusive: you are free to offer your activities elsewhere.

18. Changes

We may update these Partner Terms. We will give you at least 15 days’ notice of material changes in ActPro or by email; continuing to use ActPro after that means you accept them. Changes to your commission always require you to accept a new Commission Agreement.

19. Governing law and disputes

The Agreement is governed by the laws of India. We will first try to resolve any dispute through good-faith discussion for 30 days. If that fails, the dispute will be referred to a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Mumbai, and the language English. Subject to this, the courts at Mumbai have exclusive jurisdiction.

20. Contact

Use Contact in Kids Kommune ActPro, email support@kidskommune.com or call +91 96193 55356. Complaints: Grievance Redressal.