Grievance Redressal
Version 1.0 · Effective 5 October 2026
In short
How to raise a complaint with Kids Kommune, who handles it, and how quickly. This applies to parents, partners and anyone affected by content on our platform.
1. Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
| Name | Sunny Kothari |
| Designation | Grievance Officer and Data Protection Contact |
| grievance@kidskommune.com | |
| Phone | +91 96193 55356 |
| Company | Sazkom Ventures LLP (LLPIN ACE-7766) |
| Address | Flat No. 1007, Samarth Angan 1, Building 21, Opp. Link Road, Andheri (West), Mumbai, Maharashtra 400053, India |
| Customer care | support@kidskommune.com · +91 96193 55356 |
| Website | www.kidskommune.com |
2. How to raise a complaint
- Parents: use Get in Touch in the app (Account tab), or Report a Safety Incident for safety concerns.
- Partners: use Contact in the Kids Kommune ActPro dashboard.
- Anyone: use the Contact Us form on this website, email the Grievance Officer, or call us on +91 96193 55356.
- To report a review or other content, use Report next to it in the app, or email us with a link or screenshot.
Please include your name, the mobile number or email linked to your account, the booking or payment details (if any), what happened, and what outcome you are looking for. We will give you a reference for your complaint.
3. How quickly we respond
| Type of complaint | Acknowledged within | Resolved within |
|---|---|---|
| Consumer complaints about a payment, booking or service | 48 hours | One month from receipt |
| Complaints about content or conduct on the Platform (for example a review) | 24 hours | 15 days |
| Child safety, harassment, privacy or impersonation, including content that exposes a person or shows them in a sexual act or conduct | 24 hours | 72 hours (we act sooner where we can) |
| Requests about your personal data (access, correction, erasure, consent) | 48 hours | We aim for 30 days and in every case within the time the DPDP Rules allow |
We may ask for more information to investigate. When we close a complaint, we will tell you the outcome and the reasons.
4. Emergencies
If a child is in immediate danger, call 112 (emergency) or 1098 (Childline) first, then tell us at safety@kidskommune.com. To report online child sexual abuse material you can also use the National Cyber Crime Reporting Portal (cybercrime.gov.in, helpline 1930).
5. If you are not satisfied
- Consumer disputes: National Consumer Helpline, dial 1915 or visit consumerhelpline.gov.in, or file a complaint before the appropriate Consumer Commission, including online at e-Daakhil (edaakhil.nic.in).
- Content-moderation decisions: you may appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days of our decision, under Rule 3A of the IT Rules, 2021.
- Personal data: once you have used our grievance process, you may complain to the Data Protection Board of India.