Privacy Policy
Version 2.0 · Effective 5 October 2026
In short
We collect only what we need to help parents find activity centres and pay them, and to help centres run their business on Kids Kommune ActPro. We never sell personal data or use it for advertising. Card and UPI details stay with our payment partner. You can see, correct and delete your data, and our Grievance Officer is one email away.
1. Who we are and what this policy covers
This Privacy Policy explains how Sazkom Ventures LLP (LLPIN ACE-7766), Flat No. 1007, Samarth Angan 1, Building 21, Opp. Link Road, Andheri (West), Mumbai, Maharashtra 400053, India (“Kids Kommune”, “we”, “us”), collects, uses, shares and protects personal data. It covers:
- the Kids Kommune app used by parents and guardians (“Parents”);
- Kids Kommune ActPro (“ActPro”), our partner panel used by activity centres (“Partners” or “Centres”); and
- the website www.kidskommune.com, including its contact, partner sign-up, newsletter and account-deletion forms (“Visitors”).
For personal data we decide how and why to process, we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”). This policy is also published under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). When a Centre receives your data to provide its activity, the Centre is responsible for how it uses that data.
2. Information we collect from Parents
| What | Why we need it |
|---|---|
| Mobile number (verified by OTP) | To create and secure your account and sign you in |
| First and last name, email address, date of birth, relation to the child (for example mother, father or guardian) | To set up your profile, confirm you are an adult, address you properly and send receipts and service messages |
| Profile photo (optional) | Shown on your profile and next to your reviews |
| Precise location (optional, only while the app is in use, and only if you allow it) | To show Centres near you and the distance to them. You can also search by area instead |
| Child’s name, and any note you add, when you pay fees | So the Centre knows which child the payment is for |
| Payment details: activity, amount, status, payment reference and time | To complete the payment, show your bookings, create invoices and meet tax and accounting duties. Card, UPI and bank credentials are entered with Cashfree, not stored by us |
| Reviews, ratings, wishlists, Centres you follow, reports you make | To provide those features and keep the Platform safe |
| Messages you send through Get in Touch and Report a Safety Incident | To respond to you and investigate concerns |
| Device information (device ID, make, model, operating system), notification token, app version | To deliver notifications, keep you signed in securely, and let you sign out other devices |
| Crash reports and app usage events (Firebase Crashlytics and Analytics) | To fix bugs and improve the app. Advertising identifiers are disabled and ad-related consent is set to “denied” |
Guests who browse without signing up get an anonymous identifier, used only to run the app.
3. Children’s data
- The app is for adults. We do not knowingly collect personal data directly from children, and children should not create accounts.
- The only child-related data we process is your child’s name (and any note you add) when you pay a Centre. You provide it as the child’s parent or lawful guardian, and by doing so you give your consent, under section 9 of the DPDP Act, for us to process it for that payment.
- We use it only to identify the participant to the Centre, show it on your bookings and invoices, and keep the records the law requires. We do not track or monitor the behaviour of children, profile them, or direct any advertising at them.
- When you delete your account, your child’s name is removed from the payment records we must keep.
4. Information we collect from Partners (Kids Kommune ActPro)
| What | Why we need it |
|---|---|
| Name, mobile number (OTP), email, type of service | To create and secure your ActPro account |
| Centre details: name, description, logo, address and map location, activities, fees, timings, facilities, nearby amenities, photos, point of contact, WhatsApp and alternate numbers, website and Instagram handle | To create your public listing in the app. These are shown publicly to Parents |
| PAN, PAN card image and the name on PAN | To verify your identity and for tax compliance |
| Bank account number, IFSC, account type, account-holder name | To verify the account and send your payouts |
| GST registration status and GSTIN (if any) | For correct invoicing and tax treatment |
| Agreement acceptances (which version, when) | To record what you agreed to |
| Bookings, transactions, settlements, invoices, review replies, support requests | To run the service, pay you, and meet tax and accounting duties |
PAN and bank details are verified through Cashfree’s verification service and stored encrypted. Only the verification result, never the number itself, is visible in your listing data. We do not collect Aadhaar.
5. Information we collect from website Visitors
- Contact form: name, email, mobile number (verified by OTP), topic and message, used to respond to you.
- Partner sign-up form: your name, centre name, email and phone, used to contact you about joining.
- Newsletter: your email address, used to send you updates until you ask us to stop (reply to any update or email us).
- Account deletion request: the details needed to identify and delete your account.
- Security checks: phone verification uses Google reCAPTCHA, which processes device and browser signals to tell people from bots.
6. How we use personal data, and on what basis
- To provide the service you asked for: accounts, discovery, payments, bookings, invoices, payouts, reviews, notifications and support. We rely on the consent you give when you sign up or use a feature.
- To keep people safe and prevent fraud: verifying Centres, investigating safety reports and reported reviews, securing accounts, and detecting misuse.
- To meet legal obligations: tax and accounting records, responding to lawful requests from authorities, and complying with the IT Act, the DPDP Act and consumer protection law. These are legitimate uses under section 7 of the DPDP Act.
- To improve the Platform: crash reports and aggregated usage statistics.
- To communicate with you: service messages by push notification, email, SMS (for OTPs) and WhatsApp (for example booking confirmations, payment failures, onboarding updates and payout updates for Partners). We do not send marketing messages without your consent.
We do not sell personal data, we do not share it for advertising, and we do not use it for targeted advertising.
8. Where data is stored, and how we protect it
- Data is stored on Google Cloud infrastructure. Some of our providers may process data outside India; where they do, we transfer it only as permitted under the DPDP Act and any restrictions notified by the Government of India.
- We use encryption in transit (HTTPS/TLS), field-level encryption for PAN, bank account and GST numbers, strict access rules on our database, role-based staff access, OTP sign-in, and Firebase App Check in the app.
- No system is perfectly secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as the DPDP Act and its Rules require, and report to CERT-In where required.
9. How long we keep data
| Data | How long |
|---|---|
| Parent profile, wishlists, follows, reviews, profile photo | Until you delete your account; deleted when you do |
| Payment and invoice records | For as long as tax and accounting laws require, generally 8 years. If you delete your account, your name and your child’s name are removed from them |
| Partner account and listing | Until you delete your account. ActPro gives a 30-day grace period to change your mind, then permanently deletes your data, except records the law requires us to keep |
| Partner KYC (PAN, bank, GST) | While your account is active, and afterwards only as long as tax and anti-fraud laws require |
| Support requests, safety reports and grievances | As long as needed to resolve them and to show how they were handled, unless the law requires longer |
| Crash reports and analytics | According to Firebase’s standard retention settings, in a form that does not directly identify you |
We may keep data longer where the law requires it, or to establish, exercise or defend legal claims.
10. Your rights and choices
Subject to the DPDP Act and other applicable law, you have the right to:
- Access: get a summary of the personal data we hold about you and how we use it, and the identities of those we have shared it with.
- Correct and update: fix inaccurate or incomplete data. Most details can be edited directly in the app or in ActPro.
- Erase: delete your account and data, using Delete Account in the app, account deletion in ActPro, or kidskommune.com/delete-account.
- Withdraw consent: at any time, as easily as you gave it. Withdrawing consent does not affect processing already done, but we may no longer be able to provide some features.
- Nominate: nominate another person to exercise your rights if you die or become incapable.
- Grievance redressal: complain to our Grievance Officer, and if you are not satisfied, to the Data Protection Board of India.
Partners can also download a copy of their data from ActPro. To make any request, email grievance@kidskommune.com from the email address or mobile number linked to your account; we may need to verify your identity. We aim to respond within 30 days, and always within the time the law allows.
Device permissions: location, camera, photos and notifications are optional. You can turn them off at any time in your phone’s settings or under App Permissions in the app.
12. Changes to this policy
We will update this policy when our practices or the law change. The version and effective date are shown at the top. For material changes, we will notify you in the app, in ActPro or by email before they take effect and, where the law requires, ask for your consent again.
13. Contact and Grievance Officer
For any privacy question, request or complaint, contact our Grievance Officer, who is also our contact for data protection under section 8(10) of the DPDP Act and Rule 5(9) of the SPDI Rules:
- Sunny Kothari, Grievance Officer and Data Protection Contact
- Email: grievance@kidskommune.com
- Phone: +91 96193 55356
- Address: Sazkom Ventures LLP, Flat No. 1007, Samarth Angan 1, Building 21, Opp. Link Road, Andheri (West), Mumbai, Maharashtra 400053, India
See Grievance Redressal for how complaints are handled and how quickly.